The Social Performance Task Force (SPTF)

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The Social Performance Task Force (SPTF) is a non-profit membership organization with more than 3,000 members from all over the world. Its members come from every stakeholder group in inclusive finance. SPTF engages with these stakeholders to develop and promote standards and good practices for social performance management (SPM), in an effort to make financial services safer and more beneficial for clients.

The SPTF promotes social performance management (SPM): The systems that organizations use to achieve their stated social goals and put customers at the center of strategy and operations. SPM practices including defining and monitoring social goals, developing client-centric products and services, treating clients and employees responsibly, and balancing social and financial performance.

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