This post is also available in: Tiếng Việt (Vietnamese)
Microfinance institutions (MFIs) worldwide and in Vietnam are strong in providing products and services suitable to poor and low-income customers as their vision, strategy and business model from inception focus on this market segment. However, along with the robust development of information technology, digital financial services, agent banking as well as the trend and strategy of financial inclusion development across the globe and in Vietnam, these strengths have gradually become weaknesses.
In this context, this study focuses on:
(i) systematizing theories and practical experiences in the world related to microfinance products and services of MFIs;
(ii) analyzing and assessing microfinance products and services of MFIs in Vietnam today; and
(iii) proposing recommendations to improve quality and diversify products to serve better customers’ needs, and to take advantage of science and technology to step by step mainstream MFIs in the country’s overall financial inclusion strategy.